The coronavirus has unleashed a medical, social and economic crisis of unimaginable intensity. And in response, the world is discovering a state of new normal. Prime Minister Narendra Modi has highlighted how the COVID-19 pandemic has resulted in an ever-increasing adoption of technology at a scale unknown till recently. Where does Artificial Intelligence (AI) feature in this new normal? In the medical world, AI has been applied to COVID-19 in four areas: diagnosis, public health, clinical decision-making, and therapeutics.

Machines will overtake humans in terms of performing more tasks at the workplace by 2025 -- but there could still be 58 million net new jobs created in the next five years, the World Economic Forum (WEF) said in a report on Monday. Developments in automation technologies and artificial intelligence could see 75 million jobs displaced, according to the WEF report "The Future of Jobs 2018." However, another 133 million new roles may emerge as companies shake up their division of labor between humans and machines, translating to 58 million net new jobs being created by 2022, it said. At the same time, there would be "significant shifts" in the quality, location and format of new roles, according to the WEF report, which suggested that full-time, permanent employment may potentially fall. Some companies could choose to use temporary workers, freelancers and specialist contractors, while others may automate many of the tasks.

AI-powered CRM will enable companies to gain more knowledge from their data. Augmented and autonomous capabilities will deliver personalized, immediate and intelligent customer experience. Digital transformation is the application of information and technology to improve the stakeholder (employees, partners, customers and community) performance and experience, and AI is the key to successful transformation. The AI revolution has begun and the impact impact is incredible. Successful companies will augment their intelligence and service deliver y with AI, but they will also need the human touch.